LiveHardware
LiveDDM Hardware
Requirements
CDANet / EDI Capabilities
Dentists will need to apply for a CDANet number in order to use the EDI capabilities in LiveDDM. This application process typically takes two weeks. As a result, please apply for CDANet provider numbers well in advance to go-lives if you do not have one. Contact CDANet for more information. LiveDDM ONLY supports ITRANS submissions to CDANet and Insurance Carriers.
ITRANS
LiveDDM has ITRANS integration. For more information please visit www.goitrans.com. Internet access on each workstation you will be sending claims from is required for ITRANS to work.
Network environment conditions
100 Mbps or better network environment required.
Supported Operating Systems
Windows 7 Professional, Windows 7 Enterprise, Windows 7 Ultimate, Windows 7 Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows XP Professional (SP2 Required), Windows 2003 Server Standard Edition, Windows 2008 Server Standard Edition, Windows Home Server
Note: 64-bit versions of these operating systems are supported
Unsupported Operating Systems
Windows 7 Starter, Windows 7 Home Basic, Windows Vista Home Basic, Windows Vista Home Premium, Windows XP Home Edition, Windows 2000 Server and Windows 2000 Professional
Antivirus
Anti-virus and anti-spyware software is highly recommended on all computers and required on the server
Internal Software Firewalls
We recommend that Windows Firewall be enabled on all the computers in your network. We will create exceptions for LiveDDM to work through the firewall.
Other than Windows Firewall, software-based firewalls are not supported. Any LiveDDM connectivitiy issues stemming from a third-party software firewall may be billed out an hourly rate to troubleshoot.
Recommended Server Specifications
- Supported operating system (see above)
- Industry standard Intel/AMD dual core CPU or better
- 4 GB of RAM or better
- DVD-RW Drive
- Keyboard/Mouse
- 5 GB free hard drive space
- 10/100 or better Network Card
Recommended Workstation Specifications
- Supported operating system (see above)
- Intel Celeron D 3.2GHz, AMD Athlon 64 3500+ or better processor
- 2 GB of RAM or better
- 1GB Free
- DVD-RW Drive
- Keyboard, Mouse
- 10/100 or better Mbps Network Card
- *Speakers required for the internal messaging system “ding”
Hardware recommendations for LiveChart Biometrics
- Topaz Fingerprint scanner (if used to log in, per workstation & sign progress notes)
- Topaz Fingerprint & Signature pad (recommended 1 or 2 per office)
Backup Solutions
Backup Strategies are left to hardware vendor. User must run a LiveDDM backup daily to create backup files. These files can be set to be placed anywhere to comply with any backup schema. This process can be automated at the client’s request (small labour charge applies).
LiveDDM Shares & Permissions
A LiveDDM technician will setup a shares on your server typically located here:
- \\server\The Doctor Company\EDI -> C:\Program Data\The Doctor Company\EDI
- \\server\The Doctor Company\images -> C:\Program Data\The Doctor Company\Images
- \\server\The Doctor Company\updates - > C:\Program Data\The Doctor Company\UPDATES
It is required that:
- all workstations (and their user accounts) have full read/write permissions/security to the above mentioned shares and the following directories:
- C:\Program Files\LiveDDM
- C:\WINDOWS\System32
- Simple file sharing be DISABLED on the server
Internet Access
We require the location have access to the Internet in order to install and update LiveDDM. For install, we require RDP access to the server to expedite the installation process. After install, the RDP port can be closed on the router if you wish to maintain a high level of security. For more information on configuring RDP,
please look here: http://helpdeskgeek.com/networking/configure-router-for-remote-desktop/
Router
Standard Dlink/Netgear/Linksys (or competing brand) 4 port cable/DSL router with a firewall. Firewall ports will need to be opened to allow for remote access (port 3389). For initial install, port 3389 opened to the server is sufficient. This port can be closed after install if required for security purposes. Internal firewalls (other than Windows Firewall) are not recommended as they can unintentionally block traffic from computer to computer with the exception of on servers.
Printers
Black & White laser printers are recommended for billing, reports and day sheet print outs. Colour bubble jet/inkjet printers are recommended for images/patient education print outs.
Wireless keyboards/mice
At this time, wireless keyboards/mice are not recommended. Our trials have shown that wireless keyboards and mice that function in close proximity to each other mix signals. We have put wireless keyboards and mice in sporadic locations throughout offices with good results, however each office is different.
Biometrics
At this time, only TOPAZ biometric units are supported. These can be purchased through LiveDDM. Other fingerprint and signature pads will not work with LiveDDM, as they lack the correct sophistication to ensure records are correctly digitally signed. LiveDDM recommends one fingerprint scanner per PC, and at least one digital signature pad per office (to be used in the treatment room, or at the front desk, ideally). Tablet signature capabilities may be used instead of signing pad.
Microsoft Office
Microsoft Office XP and up is supported. This must be purchased separately from your hardware vendor or any software location. Microsoft Office is required to be installed on any computer you intend to use for taking signatures. Microsoft Office is required on a PC to view digital certificates as well. Microsoft Office is not required on every PC in the office.
Remote Access
IMPORTANT FOR INSTALLATION
Remote access is required to enable LiveDDM support. Please ensure the remote speeds are adequate for basic troubleshooting/installing. Enable RDP on the server and each workstation. Please test this connection prior to the install date. The firewall must have port 3389 opened and pointed to the server. RDP can be turned off after the installation if required for security reasons. We will still be able to help clients using a tool that is firewall friendly after the install.